Privacy Framework

1. Overview

This Privacy Policy describes how Redlix Studio, operating as an independent freelance studio, collects, uses, stores, and protects personal and professional information shared through this website. Redlix Studio is not a registered company or legal entity and functions solely as a freelance brand. Information is collected strictly for professional, communication, and service-related purposes and is handled in accordance with applicable Indian laws, including the Information Technology Act, 2000.

2. Information We Collect

We collect only the information voluntarily provided by users when they contact us, submit inquiries, or engage us for freelance services. This may include:

• Names and email addresses
• Contact details
• Project requirements
• Client IDs and Support Ticket Details when utilizing our Ticket system
• Related professional information

No sensitive personal data is intentionally collected unless it is required for the execution of a specific freelance engagement.

3. Use of Information

The information collected is used solely for legitimate freelance purposes, including:

• Responding to inquiries
• Managing communication
• Coordinating projects
• Delivering agreed services

We do not use personal data for advertising or profiling. Redlix Studio does not monetize personal information under any circumstances.

4. Project Management & Internal Tools

Client information may be stored within internal project tracking and collaboration tools used for freelance operations. These tools are utilized strictly to ensure effective planning, communication, and delivery. Access is limited to the freelancer(s) directly involved in the respective project.

5. Support Ticketing System

When using our Raise a Ticket and Track Ticket pages, we collect specific project parameters including:

• Authorized Submitter Names
• Client Identifiers (IDs)
• Target URLs and detailed Change Descriptions

This information is securely logged into our internal dashboards strictly to monitor system changes, execute technical developments, and satisfy service commitments. We generate a unique Ticket ID for you enabling transparent progress tracking. This framework aligns securely with our independent freelance scope and is maintained under confidentiality.

6. Portfolio and Case Studies

This website functions as a professional portfolio. Any projects displayed are shared in a generalized or anonymized manner unless explicit written consent has been obtained. Proprietary credentials or private client materials are never disclosed publicly.

7. Data Security Measures

Industry-standard security practices are implemented across our freelance toolset, including the CSAPP system. Measures include secure access controls and restricted permissions within development systems to safeguard client data.

8. Data Retention

Personal and project data is retained only as long as necessary to fulfill professional or legal requirements. Upon project completion, data may be archived or securely deleted unless retention is contractually mandated.

9. Third-Party Disclosure

We do not share personal information with third parties except where required to complete a freelance service (e.g., domain registration) explicitly requested by you, or where mandated by law.

10. Legal Compliance

This policy is governed by Indian law, including the Information Technology Act, 2000. Users accessing the site from outside India acknowledge that information may be processed in India under these standards.

11. User Rights

As a user of Redlix Studio's services, you have the following rights under applicable Indian laws, including the Information Technology Act, 2000:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You may request correction of any inaccurate or incomplete personal information.
• Right to Withdrawal: You have the right to withdraw consent for data processing at any time, where processing is based on consent.
• Right to Grievance: You may file a grievance regarding the processing of your personal information.
• Right to Data Portability: Where applicable, you may request a copy of your data in a structured format.
• Right to Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

To exercise any of these rights, please contact us at hello@redlix.com. We will respond to your request in accordance with applicable Indian laws and the Information Technology Act, 2000.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: